Support

Download or update Eltru's Way Home from Google Play. If an update does not appear, restart the Play Store, confirm the active Google account and check available device storage.

Hold the device in a comfortable neutral position before a tilt maze begins, remove a case that prevents steady movement, and avoid playing while the screen orientation is changing. If your device has no usable motion sensor, use any on-screen control alternative offered by the mode.

First confirm you are using the same installed App rather than a cloned profile. Clearing App storage or uninstalling can remove local data. Include the affected mode, approximate time and App version when reporting a repeatable problem.

Google Play handles payment and refund processing. If a completed purchase is not reflected, keep the Play receipt, relaunch the App while online, and allow a moment for verification. Do not send full payment-card details. Use Google Play's purchase history or support for payment and refund questions.

Install the latest release, restart the device, close other intensive apps and make sure free storage remains. If the problem repeats, note the exact activity, screen, level or mini-game and what happened immediately before it.

Email support@caulderoninteractive.com. Include “Eltru's Way Home,” the App version, Android version, device model, affected mode and clear reproduction steps. Attach screenshots where useful, but do not send passwords or payment-card information.