Do I need an internet connection to play?
Core gameplay itself does not require an internet connection. Ads, rewarded videos, purchases and advertising-consent management do. If your connection drops while an ad is loading or playing, the ad may fail to load or the reward may not be granted.
I purchased Coins but didn't receive them
Purchases are processed by Google Play and can take a moment to confirm. Restart the App and try Restore Purchases in Settings. If the problem remains, contact support with your Google Play order ID.
I bought Remove Ads but still see ads
Use Restore Purchases in Settings first. If ads remain, contact support with your Google Play order ID.
The rewarded revive ad didn't load
Rewarded ads depend on availability and your network connection. If no ad is available, the revive option simply will not appear for that run. This does not affect your Coins or purchases.
What is Double or Nothing?
At certain points during a run, you may optionally risk some Coins earned in that run for a chance to double them. It uses only virtual Coins, never real money, and you can always decline it without losing what you have already earned.
How do I turn off comeback notifications?
Open your device's Settings → Apps → Number Run: Pro Edition → Notifications and turn them off. These are local reminders generated on your device.
My progress disappeared
Progress is stored locally on your device and is not cloud-synced. Clearing App storage, uninstalling the App or changing devices can remove your saved progress.
How do I delete my data?
Because there is no account and data is stored locally, uninstalling the App or clearing its storage in Android Settings removes the saved data.
How do I get help with something else?
Email us and include your device model, Android version, App version and a description of the issue. Do not send passwords or payment-card details.